For a billing or refund question, contact us with your order ID.
For support or billing questions, email ljt463015573+morrow@gmail.com.
How to request help
Email ljt463015573+morrow@gmail.com with the order ID and a description of what happened, or submit a refund request in Help when in-app support is open. A form submission creates a support ticket. Neither a ticket nor an email itself processes or approves a refund.
Review of a request
We review each request using the payment and order records, subscription period, credit balance, delivery status, and the facts you provide. Requests involving partly or fully used credits or subscription payments are reviewed individually. We acknowledge content reports and refund enquiries within one business day and provide a decision within seven business days. If a case needs more time, we explain the reason and give a revised deadline within that seven-business-day period. Business days are Monday through Friday, excluding public holidays in mainland China. Deadlines use Asia/Shanghai time (UTC+8). A review does not guarantee a full refund. Approved refunds are submitted to the payment provider; the provider and your bank determine when funds reach your account. Cancelling a subscription stops future renewal according to the paid period; it does not itself request a refund for a past payment. Nothing in this policy takes away rights that apply to you.
Order follow-up
Contact us if you need help with a specific order. Keep your order ID and any relevant delivery details so we can review your request.