morrowPublic preview status: sign-in, uploads, generation, payments, and support are not available yet. Final service terms and production contact details will be published before the studio opens.
How to request help
Open Help, choose Refund request, describe what happened, and include the order ID shown in Billing when available. The app saves a support ticket and shows its returned ticket ID.
Review of a request
A refund is not automatic. Any refund decision depends on the payment provider, the order status, applicable law, and the facts supplied with the request. Do not treat a submitted ticket as an approval.
Preview purchases
Local review purchases are explicitly simulations. They do not send a payment request and there is no charge to refund. A simulated receipt is only a record of the local review action.
Draft notice
This is a local review draft. Final payment-provider identity, response times, statutory rights, and production support contact details must be added before launch.