Morrow is operated by an individual.
For support or billing questions, email ljt463015573+morrow@gmail.com.
Do not upload
Do not upload material that is illegal, malicious, invasive of another person’s privacy, sexually exploitative, or intended to facilitate fraud, impersonation, harassment, or violence. Do not use the service to process secrets or payment credentials.
Pornography and sexual content
Do not request, upload or generate pornography, nudification, sexual exploitation or other sexually explicit content.
Violence and gore
Do not request or generate graphic gore, threats or content that promotes violence or physical harm.
Hate speech
Do not generate hateful, abusive or discriminatory content targeting people on the basis of protected characteristics.
Child safety
Child sexual abuse material, sexualized depictions of minors and all content facilitating the exploitation of children are prohibited, including synthetic or illustrated content.
Deepfakes and impersonation
Do not swap a real person's face onto another person's image, imitate a specific real person's identity, generate fabricated real-person statements or actions, or composite real people into invented intimate scenes. Consent does not make these uses acceptable. Use reference-based character creation for lawful illustration and fictional characters, not deceptive depictions of real people.
Copyright and trademarks
Do not upload or generate material that infringes copyright, trademarks or other rights. A paid plan does not grant rights to third-party characters, brands or source material.
Your responsibility
Only upload your own photos or material you have permission to use. Do not upload another person's photos without their consent. You are responsible for permission to use names, likenesses, trademarks and other source material. Review generated results for rights, safety and accuracy before sharing or using them.
Safety checks and enforcement
Text prompts are screened by Waffo Prompt Sift before generation. Separate SeeAPI checks review prompts and images, including generated output before delivery. Requests may be blocked and outputs withheld when safety checks reject them or cannot be completed. Confirmed failed generation requests release their reserved credits. If a supplier submission or outcome is uncertain, credits remain reserved until reconciliation. Safety decisions are recorded for investigation. Attempts to bypass these checks are prohibited; reporting a false positive does not authorize generating the blocked content.
Warnings and account restrictions
The operator reviews the evidence, severity, recurrence and risk before applying account measures. A first minor violation may receive a written account warning explaining the rule and required correction. Repeated or material violations may restrict new uploads, generation and purchases. Higher-risk cases may lead to a temporary suspension of creation access while reviewed. Confirmed severe or repeated serious violations may result in a permanent ban from Morrow's creation service. Serious cases may bypass a warning. An automated rejection or an unsubstantiated report does not by itself establish a permanent account ban.
Access, credits and billing during enforcement
Restricted, suspended or banned accounts retain limited access to Billing, cancellation of renewal, support and appeals, account deletion and export of existing files that remain available. An account restriction blocks new checkout requests through Morrow; it does not itself cancel an existing subscription, revoke an already issued provider checkout link or initiate a refund. Cancel renewal in Billing to stop future subscription charges. We may revoke unused free starter credits confirmed to have been obtained through abuse, including reducing that promotional balance to zero. Revocation is recorded in the credit ledger and operator audit; credits already used or reserved by an unresolved task are not silently deducted. Purchased credits, subscription allowances and support compensation are not automatically forfeited. Paid balances and refund requests are reviewed under the refund policy and applicable rights. Existing submitted tasks are reconciled safely, without treating an uncertain supplier outcome as a new permission to generate.
Decision records and notices
Account measures record the operator, affected account, action, reason and time. A separate customer-visible notice appears in the signed-in workspace; private investigation notes are not included in that notice. We explain confirmed measures and the appeal route through the account notice or support correspondence. Access to report and investigation records is limited to the operator and service providers needed to handle the case. We do not claim a separate round-the-clock safety team or automatic email delivery of every account decision.
Private workspace
Assets are private by default. Morrow does not provide a public gallery. Privacy does not remove your responsibility to have the rights needed for your uploads or to comply with applicable rules.
Report a concern
Report suspected misuse or a content review you believe is incorrect through Help after signing in, or email ljt463015573+morrow@gmail.com. Email remains available if you cannot sign in. Include the account email, relevant task or creation ID when available, the rule involved and a description of the concern. Do not send another person's private images without permission or attach unlawful or intimate material. Reports are assessed using relevant service records; we may request additional information. Submitting a report does not itself change a content decision or approve a refund.
Report handling times
We acknowledge content reports and refund enquiries within one business day and provide a decision within seven business days. If a case needs more time, we explain the reason and give a revised deadline within that seven-business-day period. Business days are Monday through Friday, excluding public holidays in mainland China. Deadlines use Asia/Shanghai time (UTC+8). We prioritize credible reports involving child exploitation, imminent harm or non-consensual intimate content. Automated safety checks block rejected requests before delivery; confirmed serious violations receive immediate restrictions on the affected use. We record the review outcome and communicate the decision and any next steps to the reporter when contact details are available.
Appeals
If you believe a content or account decision was incorrect, appeal through Help when available or email ljt463015573+morrow@gmail.com. Include your account email, the relevant task or decision reference and the reason for your appeal; do not attach unlawful or intimate material. The operator reviews the evidence and provides an appeal decision within ten business days. If more information is needed, we explain the reason and a revised deadline within that period. A successful appeal lifts restrictions applied in error or restores unused promotional credits revoked in error; it does not promise approval of prohibited content.